Setting Up Utilities and Home Internet in Morocco

The System

Setting up a home in Morocco means dealing with one operator for water and electricity, decided by your address, and a choice of operators for internet. You do not shop around for water and electricity; you do for telecom.

One thing to know before you start: the companies running water and electricity are in the middle of a national reorganisation, so the name on the agency door may be newer than the one your neighbours still use in conversation.

For the rest of the move, use the First 30 Days checklist to keep housing, accounts and appointments in one practical sequence.

Water and Electricity

Under Law 83-21, passed in July 2023, Morocco began replacing its patchwork of private delegated operators and local public utilities with regional multiservice companies known as SRM (Société Régionale Multiservices). Each covers a full region and handles water, electricity, sanitation, and public lighting together.

The rollout is staggered and not finished. Where it has completed, the SRM is who you deal with:

• SRM Casablanca-Settat replaced Lydec on 1 October 2024
• SRM Marrakech-Safi replaced Radeema and Radees on 1 November 2024
• SRM Oriental replaced Radeeo on 15 November 2024, covering Oujda and the Oriental region
• SRM Fès-Meknès replaced Radeef and Radem on 15 July 2025

In two major regions, the older operator is still in place for some or all residents, as of September 2026:

• Rabat-Salé-Kénitra: SRM Rabat-Salé-Kénitra covers the region except the area covered by Redal’s delegated-management contract. Within that area, Redal remains the operator: it is who you open an account with, pay, and call, and it lists customer agencies in Rabat and Salé. If you live around Rabat, check which of the two serves your address.
• Tangier-Tétouan: SRM Tanger-Tétouan-Al Hoceïma exists, but Amendis continues to operate under its existing contract through the transition. Amendis is your operator.

So if you are in Redal’s area or in Tangier and someone tells you the SRM has taken over, they are describing the paperwork rather than the counter you actually stand at.

The change of operator does not, by itself, tell you what your next bill will be. Check the tariff, billing period and any outstanding balance with the company serving your address, particularly if your account has been transferred. Keep your previous contract and recent bills until the new account details are clear.

Treat all of the above as current status rather than a permanent arrangement. More regions are scheduled to complete handover between now and 2028, so if you are reading this well after September 2026, check which operator covers your city before acting on it.

Water and electricity usually come on a single account. Ask how often you will be billed when you open it.

Opening an account

Many people still open the account in person at the operator’s local agency; ask whether yours now offers an online route. Before you go, get the agency’s current document list. Expect to be asked for identification (your passport, and your Carte de Séjour if you have one) and your rental contract, which may need to be legalised. The renting guide explains legalisation.

The step that most often causes delays is the previous occupant’s account. If it was not closed, or has an unpaid balance, opening yours can be held up until it is sorted out. Ask the landlord about it before you sign the lease, not after you have moved in. In some rentals the account stays in the landlord’s name and you reimburse the bills; if so, agree that in writing in the lease.

Record the handover

At key collection, photograph each meter’s serial number and reading, and record the date with the landlord. Match the meter to the flat and the account reference on a recent bill; in a shared building, ask which charges belong to your own supply and which cover communal areas.

Keep a copy of the opening or transfer request, any deposit receipt and the agreed starting reading. If an old balance appears, ask the operator to identify the account holder and billing dates before paying it as your own consumption. Ask the landlord to resolve the previous account’s closure.

Paying and disputing

You can usually pay through your Moroccan bank’s app or online banking, or through the operator’s own payment channels. Ask the agency which options it accepts.

If a payment is missing, compare its date and reference with the bill’s issue date. For an unexpectedly high consumption charge, compare the billed meter number, opening and closing readings, and billing period with your photographs. Ask whether the reading was actual or estimated.

File a complaint (réclamation) through the operator’s accepted channel with the bill, account number and relevant payment or meter evidence. Keep the complaint reference and ask when to follow up. Ask separately what must be paid while it is investigated; a complaint does not establish that collection or disconnection has been suspended.

Home Internet

The three main operators are Maroc Telecom (IAM), Orange and inwi. All three sell fibre where their network reaches, but coverage is building by building, so the first question is which of them can connect your address.

Choosing

Start with eligibility. inwi and Orange both let you check an address online, and the building guardian or your neighbours can usually tell you which operator already has fibre in the building. That matters more than small price differences.

On price, inwi and Orange both advertised fibre from 249 MAD a month for their entry tier in September 2026, with faster tiers up to 1 Gb/s costing more. Offers and promotions change often, so compare the operators’ own pages for the speed you need.

Getting connected

You do not have to start in a shop: inwi takes eligibility requests online and calls you back, and Orange says you can subscribe by phone as well as in its agencies. Orange lists a copy of the national identity card or, for foreigners, the residence card among the documents, plus bank details if you pay by direct debit. If you do not have your Carte de Séjour yet, ask the operator what it will accept before you plan around fibre.

Read the contract terms before you sign. Orange’s fibre offer is tied to a 12-month commitment; ask any operator about the minimum term and what leaving early costs. The equipment is supplied by the operator, against refundable fees at inwi, so ask what you must return when you leave.

A technician installs the connection at an appointment. Orange says that where the home is already connected to fibre, it activates the service within two working days; where it is not, it depends on network work. Be there when the technician comes, so you have a say in where holes are drilled and how the cable runs.

If fibre is not available, or you are waiting for it, both inwi and Orange sell 4G or 5G home boxes, which can be a stopgap. For mobile data and SIM cards, see the SIM card guide.

When you move out

Water and electricity

Arrange closure or transfer with the operator before departure; returning the flat’s keys is a separate step. Ask which documents are needed, whether someone must attend a final reading, and when billing responsibility ends. For example, Redal’s closure procedure requires a signed request and supporting documents at the relevant agency. Amendis asks for meter readings when closing an account.

Photograph the final readings and retain the request receipt, final bill and closure confirmation. Ask how any account deposit will be reconciled and refunded. If the account belongs to the landlord, agree the final bill split in writing. Coordinate the handover so the next occupant can arrange supply without leaving an account open in your name.

Home internet

Ask the provider whether you can move the service to your new address or need to cancel it. Confirm eligibility at the new address, any remaining commitment, charges and the effective end date before arranging the move.

Return equipment through the provider’s specified channel and obtain a receipt listing what you handed back. Orange’s cancellation guidance includes equipment return and outstanding-bill requirements; ask your own operator for the terms of your contract.

Keep access to the customer account until you have downloaded the final bills and received confirmation. Cancelling a direct debit is a separate banking action from ending the service contract. For the property handover itself, follow the rental checkout checklist.